PRIVACY POLICY

Last Updated: August 2026

Silk Spa respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website, submit a form, book an appointment, purchase a service or gift card, or communicate with us.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide, including:

* First and last name

* Phone number

* Email address

* Appointment and service information

* Treatment interests

* Information submitted through website forms

* Communication preferences

* Payment or transaction-related information when applicable

We may also collect basic technical information related to your use of our website, such as browser type, device information, and website activity.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

* Schedule and manage appointments

* Send appointment confirmations and reminders

* Respond to questions and customer service requests

* Provide information about treatments and services

* Process purchases or payments

* Follow up after treatments or appointments

* Send service-related communications

* Send marketing or promotional communications when you have provided appropriate consent

* Improve our website, services, and customer experience

* Maintain business and administrative records

* Comply with applicable legal requirements

3. SMS & TEXT MESSAGE COMMUNICATIONS

If you voluntarily provide your mobile phone number and opt in to receive text messages from Silk Spa, we may send SMS communications related to your interaction with our business.

These communications may include appointment confirmations, appointment reminders, scheduling or rescheduling information, customer service messages, treatment follow-ups, and marketing or promotional messages when applicable.

Message frequency may vary.

Message and data rates may apply depending on your wireless carrier and service plan.

You may opt out of text messages at any time by replying STOP.

For assistance, reply HELP or contact Silk Spa at 703-286-9195.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

4. MOBILE INFORMATION & SMS CONSENT

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile opt-in information and SMS consent will not be sold, rented, or transferred to third parties or lead generators for marketing or promotional purposes.

5. HOW WE SHARE INFORMATION

We do not sell or rent your personal information.

We may share limited information with service providers that assist us with legitimate business operations, such as website hosting, appointment scheduling, customer communication, payment processing, or customer service.

These providers may only access information as necessary to perform services on our behalf and are expected to handle that information appropriately.

SMS opt-in data and consent are excluded from sharing for marketing or promotional purposes as described above.

6. DATA SECURITY

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

7. PAYMENT INFORMATION

When payments are processed through third-party payment providers, payment information may be collected and processed directly by those providers.

Silk Spa may not directly store complete payment card information.

8. COOKIES & WEBSITE TECHNOLOGY

Our website may use cookies or similar technologies to improve website functionality, analyze usage, and improve the visitor experience.

You may be able to manage cookie preferences through your browser settings.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services, including booking, payment, social media, or review platforms.

Silk Spa is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those services.

10. CHILDREN’S PRIVACY

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization from a parent or legal guardian when required by law.

11. YOUR PRIVACY CHOICES

You may contact us to request that we update or correct certain personal information you have provided to us.

You may also unsubscribe from marketing text messages by replying STOP or follow applicable unsubscribe instructions in marketing communications.

12. CHANGES TO THIS PRIVACY POLICY

Silk Spa may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated revision date. We encourage users to review this Privacy Policy periodically.

13. CONTACT US

If you have questions about this Privacy Policy or how your information is handled, please contact:

Silk Spa

13000 Harbor Center Dr, Suite 210

Woodbridge, VA

Phone: 703-286-9195